Shipping Policy

Supplies Connect offers free ground shipping for orders over $100, excluding Alaska, Guam, Hawaii, Mexico, Puerto Rico, U.S. Virgin Islands, American Samoa.

Heavy-weight orders exceeding 200 lbs are shipped by LTL Freight carriers which usually require an additional day of processing.

If ordering multiple products or in large quantities, your shipment may originate from more than one location, arrive on different dates, and be packaged separately. 

Please note that some shipping restrictions apply to certain products, and we will advise you accordingly upon purchase.

Shipping Carrier

• Expedited shipping options are available at checkout. 
• Shipping costs are based on the products in your cart and destination.  Please note service to and from less populated or accessible domestic and international areas carries higher operating costs from the carriers.  The extended and remote area surcharges are assessed to more accurately reflect the costs of providing service to these areas.
• We do not ship to APO (Army Post Office) /FPO (Fleet Post Office) /DPO (Diplomatic Post Office) destinations or PO boxes at this time.
• All orders are subject to product availability.  If product is in stock, we generally ship on the same day you place your order by 3:00 p.m. (Pacific Standard Time).  Depending on your location, it usually takes 1 to 6 business days to receive your order via ground shipping. Shipping to Canada can take up to 7 to 13 business days to arrive.
• Depending on the availability, destination, size, and weight of the package, Supplies Connect will choose from one of these carriers:  FedEx, OnTrac, UPS, and USPS.
• If product is not in stock and there is limited supply from the manufacturer, we will notify you that your order will be delayed. If it is unavailable or you ask us to cancel the order, we will refund the total amount of your order using the original method of payment.

Supplies Connect Delivery Service

• Supplies Connect offers free delivery on orders for $100 or more to shipping locations within 5 miles of our office in Paramount, California.
• All orders are subject to product availability. If product is in stock, we generally deliver within 2 business days after you place your order.
• Delivery times cannot be guaranteed.
• No parking restrictions or hours of operation can impede our ability to deliver between 9 a.m. and 5 p.m., Monday through Friday.
• Within multi-floor buildings, an elevator must be accessible for deliveries.
• We cannot hand-carry delivery orders up or downstairs.
• Please advise any limitations, such as stairs leading to the front door, small entrances, or gate codes, so that we can accommodate and avoid delays.

Most orders will require a signature at delivery.  Before signing the delivery confirmation/freight bill for the carrier, please count the number of cartons/pieces and note any shortage and/or damage on the delivery confirmation/freight bill.  Check your package contents very carefully before discarding the box within 48 hours after delivery.  Please be sure to follow these instructions for us to be able to help you quickly and effectively.

Out of Country

We ship internationally, including Canada, Mexico and all countries not otherwise specified in Destination Restrictions, please refer to: home.treasury.gov. Please note that some shipping restrictions apply to certain products that may require special permits or licenses.

When shipping outside of the United States, the buyer is responsible for paying import duties, fees, and taxes charged on items being shipped.  Each country has its own customs regulations.  Please check with your local customs office to determine what these additional costs will be prior to buying. 

Please be aware that shipping internationally can be expensive, and sometimes delivery delays are out of our control due to higher restrictions, safe guards, and customs inspections. 

Confirm in advance that you are satisfied with the shipping costs and terms. 

Import duties costs can vary depending on the following:

• Country of manufacture
• Country-specific regulations
• Description and end-use of the product
• Product value
• The product’s harmonized system (HS) code
• Trade agreements

In some countries including, Australia, Canada, New Zealand, and Singapore, their tax is known as the goods and services tax (GST).
In European Union (EU) countries, the tax is known as a value-added tax (VAT).

Refused Deliveries

• Refused shipments are treated as regular returns and may be charged a non-refundable 30% restocking fee, plus the shipping costs to the buyer and back to our warehouse.
• International shipments will be subject to package abandonment and will NOT be eligible for any refunds or credits.  

Undeliverable

• Double-check the address carefully when placing your order to avoid an incorrect or outdated address.
• A carrier may be unable to deliver if the address is restricted, such as a correctional facility, prison, or other similar institution. The products or the carrier responsible for delivery may be subject to specific restrictions.
• The carrier attempted delivery but failed. The carrier will make three attempts to deliver a package. If not successful, they will return it to Supplies Connect.
• If the package is damaged while on its way to the buyer, the carrier will return it to Supplies Connect without attempting delivery.
• International shipments will be subject to package abandonment and will NOT be eligible for any refunds or credits.  
• If the shipment is undeliverable because the wrong address was entered online, the customer is responsible for paying the extra charges for redelivery to the correct address or return shipping to Supplies Connect.

Carriers Contact

*Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods.  Service to some remote areas also may require additional delivery days.

**Freight and Shipping carriers such as FedEx, OnTrac, USPS, UPS, etc remain committed to operating nationwide and providing industry-leading service to meet your service requirements, except where constrained by government restrictions or other circumstances beyond our control.  However, please be advised that certain service disruptions and/or delays may be unavoidable, for which we will not be liable and which may result in unforeseen extra costs or charges on the customer’s account.  We appreciate your understanding in these challenging times.